Thank you for visiting our online store. We carry a complete line of massage and zero gravity Perfect Chairs in addition to our Ergonomic Office Chairs. If there is something you're looking for, and you don't see it here, please contact us via email, phone, or fax. Our staff will be happy to help you.
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SHIPPING INFORMATION: We offer UPS Ground, 1-2 Day Express, USPS Priority
and 2-3 Express Delivery. We make every effort to ship your order within 24 hours.
Express deliveries will depend on your area and can not be guaranteed.
For Express and special deliveries, please include detailed instructions in the comments/instructions section during online ordering. We will contact you via e-mail or phone if we have any additional questions.
International Customers: We can ship most of our products internationally. The Standard shipment method is USPS Parcel Post Airmail with an average delivery time of 1-2 weeks (depending on customs). UPS, FedEx, DHL and other shippers can be used but generally charge 2-3 times more.
RETURNS: We offer a 30-day money back guarantee on products purchased from our store or website (starting from the invoice date and excludes custom sized, special clearance, auction or discounted items). Simply return the item in the Original Packaging in New Condition for a refund of the product price less shipping and a 10% restocking fee. For hygienic reasons, we ask that pillows, mattresses, airbeds, electrodes and covers be unopened. (Once opened these items can not be returned for a refund.) If no shipping charges were charged on the original invoice (free shipping offer/shipping included) the actual shipping charges will be deducted prior to refunding. No questions asked!
When returning an item, please complete the RETURN / EXCHANGE FORM and be sure to include a copy of the original dated invoice and credit card receipt (Please write the complete CC number and exp date on the receipt or return form.) Also include a short signed note of what you would like us to do. Custom sized orders can not be returned or canceled. The Buyer is responsible for return shipping costs and insurance. Items received after the 30 day return period will not be accepted for return.
Any applicable product warranty problem, repair or replacement is handled directly through the manufacturer of the product and not through Vitalityweb. If you decide to return a product that needs warranty work, all warranty work must be done before returning to Vitalityweb for a refund under our normal policy. If an order is refused for delivery or an order is canceled after it has already been shipped, two shipping fees will be deducted prior to refunding since we are billed shipping both ways from the shipping company. Items that are returned after the 30-day period, soiled, dirty or smell like smoke can not be accepted for return or exchange.
The above policies are binding on all orders and can not be changed verbally by phone or written by e-mail. To avoid any confusion, customer service representatives can not change these policies.
HOURS: Our Office hours are from 8am-6pm M-F, 10-3pm Sat. Should you have any questions, please feel free to call us at: 800-796-9656.
sales@vitalityweb.com
13820 Stowe Dr
Poway, CA 92064
858-218-1320
Fax: 858-218-1321
